Lots of services under one vendor!
March 02, 2020

Lots of services under one vendor!

Kim McLain | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP Workforce Now throughout our company, including ADP's Time & Attendance and employee document storage. We utilize ADP for our 401(k), and it connects our employees directly to their retirement site. A critical process for our payroll involves a third-party software (IDI's TimeBank), which works seamlessly with ADP's payroll processing so that we compensate our employees properly for prevailing wage jobs.

Pros

  • Carrier Connections - We update coverage on ADP and they send the info to our carriers.
  • Open Enrollment - Employees elect online, so there are no more paper forms.

Cons

  • Email communications would be better than playing phone tag.
  • It should be easier to find the right department to fix a specific problem.
  • Consolidating flexible spending and 401k to ADP platforms is helpful.
  • Electronic open enrollment saves time.
Allowed and taken balances do not reset properly each January 1. Then the new accruals for the new year are never right for several weeks and lots of manual tweaking.
  • IDI/TimeBank
  • 401k
  • FSA (Wageworks)
  • carrier connection with Capital Blue Cross
  • carrier connection with Sun Life
Carrier connections save time and money (another ROI example). We love the seamless links for employees to access their FSA and 401k.
WFN is great with prevailing wages. There are lots of things cross-reference other fields, so it is confusing to update employee records, especially if they are changing departments or going from part-time to full-time, etc.

ADP Workforce Now Feature Ratings

7.3
Employee demographic data
8
Employment history
Not Rated
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.0
Pay calculation
8
Support for external payroll vendors
8
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
8
Reimbursement management
Not Rated
5.0
Approval workflow
Not Rated
Balance details
5
Annual carry-forward and encashment
Not Rated
8.0
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Patrice Campbell | TrustRadius Reviewer
    Patrice Campbell
    (Vendor Representative) commented 6 years ago
    Thanks Kim! WFN integrates well with third party software. I hope you've had better success connecting with the necessary ADP support going forward.

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