My ADP Experience!!!
Updated March 02, 2020

My ADP Experience!!!

Jennifer Beck | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is being used across the whole organization, in payroll, human resources and recruitment. It addresses how unorganized our business was as a whole. It is much more streamlined and each department can see what the other department is doing. It makes it much easier to work together as a team.

Pros

  • Payroll services.
  • Recruitment tools.

Cons

  • The learn platform doesn't work a lot of the time, so if you are trying to self-teach you get stuck.
It seems okay.
Very difficult to bring over disciplinary actions/attendance concerns. They actually aren't in the system, we saved them to our own system.
Overall it is a great system to use for payroll and human resources. It is hard to implement if you are switching from another system. We had issues bringing over our write-ups and where we were at in our disciplinary process. I would suggest customizing that area so it is easier and doesn't disrupt your active and ongoing processes.

ADP Workforce Now Feature Ratings

7.4
Employee demographic data
8
Employment history
6
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
9
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
7
7.8
Pay calculation
8
Support for external payroll vendors
7
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
7.7
Approval workflow
7
Balance details
9
Annual carry-forward and encashment
7
8.5
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
10
Employee recognition
5
Asset Management ()
Not Rated
6.3
Report builder
7
Pre-built reports
6
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
6.4
Performance plans
6
Performance improvement plans
6
Review status tracking
7
Review reminders
7
Multiple review frequency
6
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
6.0
Corporate goal setting
6
Individual goal setting
6
Line-of sight-visibility
6
Performance tracking
6
8.2
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
8
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
8

Using ADP Workforce Now

4 - Talent Acquisition
Benefits Director
VP of HR
Accounting Clerk
4 - Talent Acquisition Coordinator
Benefits Admin
VP of HR
Payroll Clerk
  • Time and attendance.
  • Payroll.
  • Onboarding.
  • Dashboards from the new Analytics Program to support our quarterly KPIs.
  • Mobile applications.
  • Perfect attendance incentive tracking.

Evaluating ADP Workforce Now and Competitors

Yes - APS- bought by Kronos and the immediate lack of customer service was astounding!
  • Price
  • Product Features
  • Positive Sales Experience with the Vendor
I think we would pay more attention to their wordage used on how to store our disciplinary actions.

Comments

  • Patrice Campbell | TrustRadius Reviewer
    Patrice Campbell
    (Vendor Representative) commented 5 years ago
    Thanks Jennifer for your review. I hope ADP has assisted in maintaining your payroll, HR & recruitment business organized and integrated.

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