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ADP WFN Review
February 24, 2020

ADP WFN Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use it for all aspects of HR and payroll including time and attendance, talent, payroll, employee benefits, and documents. It is used by the entire organization. It addresses bridging the gap between our home location and remote locations.
  • Time and attendance.
  • Reporting.
  • Payroll.
  • Talent.
  • Bridges the gap between locations.
  • Hard to learn due to a huge learning curve.
  • Benefits
  • Performance Pro
It was very difficult to establish and maintain an API connection.
ADP Workforce Now is great for time and attendance and it flows well into the other features. However, it takes at least an hour to resolve any issues with ADP by calling into their customer service center. I would like to have a designated account rep more than just for payroll.

ADP Workforce Now Feature Ratings

3.7
Employee demographic data
3
Employment history
3
Job profiles and administration
3
Workflow for transfers, promotions, pay raises, etc.
5
Organizational charting
5
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
4
6.0
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
5
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
6.0
Approval workflow
6
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
6.0
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
5
Employee recognition
3
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
2.8
Job Requisition Management
4
Company Website Posting
1
Publish to Social Media
1
Job Search Site Posting
1
Applicant Tracking
5
Notifications and Alerts
5