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ADP has a long way to go
February 25, 2020

ADP has a long way to go

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We are using ADP Workforce Now across our whole organization for time and attendance, payroll, benefits administration, new employee onboarding, recordkeeping, and reporting.
  • Onboarding.
  • Benefits administration/open enrollment.
  • Tax and banking on the local level.
  • Nuance of time and attendance system (particularly when involving overnight shifts).
  • We had thousands of dollars paid erroneously in health care taxes when ADP calculated the tax incorrectly, and it took months to get the money back.
  • We have exchanged hundreds of emails over the above issue, and constantly get passed from one entry-level staff member to the next.
I think the larger the organization, the more problems there will be within the system.
ADP is a system, and like any other system, it has strengths and shortcomings. ADP makes continuous improvements, which is helpful but tends to make pretty extreme mistakes without much planning for how to resolve those mistakes. For instance, ADP service representatives are not well informed on tax and banking issues, and it's very challenging to talk to anyone from tax and banking on the phone directly.

ADP Workforce Now Feature Ratings

4.0
Employee demographic data
Not Rated
Employment history
2
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
1
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
8.0
Pay calculation
8
Support for external payroll vendors
Not Rated
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
7
Reimbursement management
Not Rated
1.0
Approval workflow
1
Balance details
1
Annual carry-forward and encashment
1
8.0
View and generate pay and benefit information
8
Update personal information
8
View company policy documentation
8
Employee recognition
Not Rated
Asset Management ()
Not Rated
4.5
Report builder
6
Pre-built reports
3
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated