Item: ADP Workforce Now
Rating: 5
Author: Lori Spellman

Use Cases and Deployment Scope

We use ADP for our payroll on a biweekly basis. Payroll is processed by our Finance Manager. I use ADP for hire, termination, and changes.

Pros and Cons

Keeps track of times worked
Keeps track of PTO

Customer Service
Implemention setup

Systems Integrated With

None

We are only using the performance extra of the software. We have 1099 employees and have to pay monthly for reviews that we don't use for them.

Alternatives Considered

ADP has the market on payroll, for the most part it is good, just wish the setup was better.

Support Rating

Just wish the setup was better and done correctly.

We have been using ADP WFN for about a year and are still having issues with the original setup. We have to call the customer service number every time payroll is run to fix issues. Customer service does not always know the answers and we can get passed around to multiple agents. We are told consistently that the issue was because of the setup.

Needs better setup features.

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Systems Integrated With

Alternatives Considered

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Are you happy with ADP Workforce Now's feature set?

Did ADP Workforce Now live up to sales and marketing promises?

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Support Rating

Likelihood to Recommend

ADP Workforce Now Feature Ratings