Overall Satisfaction with ADP Workforce Now
It is used as our HRIS, payroll system, and for benefits enrollment, so across the entire organization.
- The combination of payroll and benefits enrollment has had a significant positive impact on our overall business objectives.
- The self-service features have also had a positive impact.
- Cornerstone Performance Management
This integration with ADP was very simple to achieve.
ADP TotalSource was good for a smaller company. Workforce Now is more appropriate for a larger organization.
Do you think ADP Workforce Now delivers good value for the price?
Are you happy with ADP Workforce Now's feature set?
Did ADP Workforce Now live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ADP Workforce Now go as expected?
Would you buy ADP Workforce Now again?
Support is a little lacking. A lot of times, I feel I know a little more than those supporting the product. There is a lot of wasted time trying to explain why and what you are asking. When you do need support, you may have to wait for a return call, and of course, when you are calling for support, it is because you are stuck and need support at that time.
It depends on the company's needs. I think for a small company with a small HR presence, it may not be as appropriate, the PEO option is probably better.
ADP Workforce Now Feature Ratings
ADP Workforce Now Support
Kept well informed
Need to explain problems multiple times
I'm not sure if we did or didn't.
Yes - I'm not sure what you consider timely. It did take about a week to resolve.
When I did report a bug, ADP helped me with a workaround and I assumed we would have this workaround for a while, which wasn't great, but it was ok. I requested the ticket be closed, but the support rep kept on trying to fix it, which caused a little aggravation because it was happening live and was visible to all employees, but he did end up fixing it. If I'm being honest, I thought it would not be fixed until the next upgrade.