ADP Workforce Now is the Gold Standard (with a few caveats)
Updated October 07, 2021

ADP Workforce Now is the Gold Standard (with a few caveats)

Sandy Keller | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is used as our HRIS, payroll system, and for benefits enrollment, so across the entire organization.

Pros

  • Benefits enrollment
  • Payroll
  • HRIS

Cons

  • Reporting feature is not user friendly.
  • Customer Service, wait times can be very long and a lot of times, I feel I understand more than the rep I'm speaking with.
  • The combination of payroll and benefits enrollment has had a significant positive impact on our overall business objectives.
  • The self-service features have also had a positive impact.
  • Cornerstone Performance Management
This integration with ADP was very simple to achieve.
ADP TotalSource was good for a smaller company. Workforce Now is more appropriate for a larger organization.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support is a little lacking. A lot of times, I feel I know a little more than those supporting the product. There is a lot of wasted time trying to explain why and what you are asking. When you do need support, you may have to wait for a return call, and of course, when you are calling for support, it is because you are stuck and need support at that time.
It depends on the company's needs. I think for a small company with a small HR presence, it may not be as appropriate, the PEO option is probably better.

ADP Workforce Now Feature Ratings

8.3
Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
5
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
8.5
Pay calculation
6
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
9
Direct deposit files
10
7.7
Approval workflow
6
Balance details
7
Annual carry-forward and encashment
10
7.5
View and generate pay and benefit information
7
Update personal information
8
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
4.5
Report builder
4
Pre-built reports
5
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
7.0
Job Requisition Management
6
Company Website Posting
6
Publish to Social Media
Not Rated
Job Search Site Posting
8
Applicant Tracking
8
Notifications and Alerts
Not Rated

ADP Workforce Now Support

ProsCons
Kept well informed
Less knowledgeable
Escalation required
Need to explain problems multiple times
I'm not sure if we did or didn't.
Yes - I'm not sure what you consider timely. It did take about a week to resolve.
When I did report a bug, ADP helped me with a workaround and I assumed we would have this workaround for a while, which wasn't great, but it was ok. I requested the ticket be closed, but the support rep kept on trying to fix it, which caused a little aggravation because it was happening live and was visible to all employees, but he did end up fixing it. If I'm being honest, I thought it would not be fixed until the next upgrade.

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 3 years ago
    Thank you for your feedback, Sandy. We appreciate your comments and value your partnership. Should you have any additional feedback or suggestions we would love to hear from you. Please email us directly at Ambassadornow@adp.com.

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