ADP Workforce Now

ADP Workforce Now

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Top Rated
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About TrustRadius Scoring
Score 8.0 out of 100
Top Rated
TRUE
ADP Workforce Now

Overview

Recent Reviews

ADP Workforce Now

9 out of 10
June 16, 2022
We use ADP Workforce Now for our payroll, human resources, ACA reporting, and recruiting. We like the fact we do not have to worry about …
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A Great All-In-One HR Tool

9 out of 10
April 26, 2022
ADP is one of our centralized HRISs that all employees use. This serves as our main data hub for employee information as well as an …
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My experience

6 out of 10
April 26, 2022
We use ADP Workforce Now for Human Resource Management, Payroll & Time Management. We are using this company-wide for new hires, time …
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Great for Employees

7 out of 10
March 23, 2022
ADP kept track of our time and PTO. It made payroll easier and requesting time off simple. The staff was able to use it to clock in and/or …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Best of Award, Best Of Usability 2021
TrustRadius Best of Award, Best Of Feature Set 2021

Popular Features

View all 48 features

Direct deposit files (912)

8.7
87%

Update personal information (897)

8.6
86%

View and generate pay and benefit information (909)

8.6
86%

Pay calculation (921)

8.6
86%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of ADP Workforce Now, and make your voice heard!

Pricing

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Essential

Contact sales team

Cloud

Enhanced

Contact sales team

Cloud

Complete

Contact sales team

Cloud

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Human Resource Management

7.7
77%

Payroll Management

8.2
82%

Leave and Attendance Management

7.8
78%

Employee Self Service

8.2
82%

Asset Management

6.0
60%

HR Reporting

7.3
73%

Onboarding

8.2
82%

Performance and Goals

7.5
75%

Performance Management

7.5
75%

Succession Planning

6.0
60%

Recruiting / ATS

6.9
69%

Product Details

What is ADP Workforce Now?

ADP Workforce Now is presented as an all-in-one, adaptable, cloud-based HR . Built on a single database, ADP Workforce Now features Human Resource Management, Payroll, Benefits, Talent Management, Time & Labor Management, Learning and Analytics, and Return to Office capabilities.

ADP Workforce Now equips users with the tools not just to track HR information, but to help manage a workforce and make data-driven decisions. And, the user can add the functionality as needed with tools and capabilities designed specifically to provide an engaging experience for business leaders, managers, and workers.

•All-in-one: A configurable HR platform to efficiently manage all people management functions — payroll, HR, time, talent, and benefits — within a single database.

•Confident Compliance: Security features to keep data safe, while deep compliance expertise and solutions help protect a business.

•Ease of use: Features at the user's fingertips, making it easy to work in ways that fit the user's needs while also providing a better experience for the workforce

•Insights in the flow of work: Make decisions with confidence, informed by insights from a robust workforce database .

•Integrated and connected ecosystem: Broaden people management capabilities with the largest HR ecosystem that integrates with leading third-party solutions. Connect with vital partners such as accountants, brokers and financial providers.

PAYROLL. Built to help operate a business and meet compliance needs. With anytime, anywhere access, process payroll and gain insights into pay and earnings trends. Improve accuracy and increase confidence by reviewing and correcting errors before running payroll. Manage and pay employees across different jurisdictions and borders. ADP Workforce Now is also engineered to help support tax & compliance obligations and scales as the user's needs grow. Manage payroll for a global workforce with a single solution.

HUMAN RESOURCES. Designed to transform HR management from an administrative function to a vital, strategic part of the business. With configurable workflows and online document storage, reduce the time spent with paperwork and increase the time managing and transforming your people. Automate and streamline key needs including new hire onboarding and employee acknowledgment. Reduce employee and manager questions by equipping them with anytime, anywhere access so they can take action at their convenience.

TALENT. Recruitment, performance management, compensation, learning. Attract top talent with intelligent and easy-to-use tools. Advertise open positions across 25,000+ Job Sites with JobTarget. Take a proactive approach to hiring with embedded ZipRecruiter Job Slots that helps you identify and match active job seekers with best fit jobs. Intelligently analyze which applicants best match your job description with Profile Relevancy. Define job requisitions with confidence using industry and geographic Compensation Benchmarks. Streamline the performance review process to better assess and develop high-performing teams. Align performance to corporate goals with the help of cascading and weighted goals and view team priorities and goal progress in one place with an organized Performance dashboard. Provide flexibility outside of the traditional annual review process with continuous and non-common date reviews. Develop a defined pay-for-performance compensation strategy to help retain top talent.

BENEFITS ADMINISTRATION. Benefits administration with an actionable dashboard that brings notifications and tasks to the user's attention. Administer benefit plans, execute a smooth open enrollment process, and collect the data required to be compliant with the ACA. Utilize electronic carrier connections to ensure that enrolled employees and their dependents match the organization’s records. Open Enrollment, with OE Center and its service team, help reduce administrative burden.

TIME & ATTENDANCE. TIme tracking for both employees and managers. Manage labor costs, boost productivity and simplify compliance by automating timekeeping, attendance tracking and scheduling. Time-saving automation, payroll integration, real-time visibility into attendance, time off, and overtime as well as real-time analytics.

ADP DATACLOUD. To support data-driven decision-making. With Payroll, Human Resources, Benefits, Time and Talent information in one system, the user can gain real, data-driven insight. ADP Benchmarks lets users see how they compare to similar companies, industries, and locations, to confidently make strategic decisions based on the industry's largest data set.

MOBILE. Equip employees and managers with anytime, anywhere access to view pay and tax information, complete benefits enrollment, clock in or out, and manage payment options. Business leaders can gain actionable workforce insights on their mobile device — when and how they need them with Executive and manager insights.

ADP MARKETPLACE. Broaden the capabilities of the HR suite with solutions ready to securely share data with ADP Workforce Now.

ADP Workforce Now Features

Human Resource Management Features

  • Supported: Employee demographic data
  • Supported: Employment history
  • Supported: Job profiles and administration
  • Supported: Workflow for transfers, promotions, pay raises, etc.
  • Supported: Benefits information
  • Supported: Organizational charting
  • Supported: Organization and location management
  • Supported: Compliance data (COBRA, OSHA, etc.)

Payroll Management Features

  • Supported: Pay calculation
  • Supported: Support for external payroll vendors
  • Supported: Off-cycle/On-Demand payment
  • Supported: Payroll history for each employee
  • Supported: Benefit plan administration
  • Supported: Direct deposit files
  • Supported: Payroll tracking and auditing
  • Supported: Salary revision and increment management
  • Supported: Reimbursement management
  • Supported: Statutory form management

Leave and Attendance Management Features

  • Supported: Approval workflow
  • Supported: Email notifications
  • Supported: Balance details
  • Supported: Travel absence management
  • Supported: Annual carry-forward and encashment

Employee Self Service Features

  • Supported: Employee login
  • Supported: View and generate pay and benefit information
  • Supported: Update personal information
  • Supported: Request time off
  • Supported: View company policy documentation
  • Supported: View company news and information
  • Supported: Employee recognition

HR Reporting Features

  • Supported: Report builder
  • Supported: Pre-built reports
  • Supported: Ability to combine HR data with external data

Integration with other HR capabilities Features

  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
  • Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor

Performance Management Features

  • Supported: Performance plans
  • Supported: Performance improvement plans
  • Supported: Review status tracking
  • Supported: Review reminders
  • Supported: Multiple review frequency

Onboarding Features

  • Supported: New hire portal
  • Supported: Manager tracking tools

Performance and Goals Features

  • Supported: Corporate goal setting
  • Supported: Individual goal setting
  • Supported: Line-of sight-visibility
  • Supported: Performance tracking

Recruiting / ATS Features

  • Supported: Job Requisition Management
  • Supported: Company Website Posting
  • Supported: Publish to Social Media
  • Supported: Job Search Site Posting
  • Supported: Applicant Tracking
  • Supported: Notifications and Alerts

ADP Workforce Now Screenshots

ADP Workforce Now: the simple and complete human capital management solutionBenchmarking by ADP DataCloud: an award-winning, easy-to-use application with an unmatched data set ... available to ADP Workforce Now clientsADP Workforce Now clients can equip their employees with the top-rated ADP Mobile self-service app

ADP Workforce Now Videos

ADP Workforce Now All Things Pay
ADP Workforce Now Reporting & Analytics
ADP Workforce Now: A Complete HR Suite
ADP Workforce Now Essential Learning
ADP Return to Workplace: Features Tour
The ADP Mobile Solutions App
ADP Workforce Now Recruitment
Which is better for you: UKG or ADP? (small and mid-sized companies)

Watch ADP Workforce Now: human capital management solutions from hire to retire

ADP Workforce Now Downloadables

ADP Workforce Now Integrations

ADP Workforce Now Competitors

ADP Workforce Now Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)20%
Mid-Size Companies (51-500 employees)70%
Enterprises (more than 500 employees)10%

ADP Workforce Now Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported Countriesmore than 50 countries currently supported
Supported LanguagesEnglish, Spanish, Canadian French

Comparisons

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Frequently Asked Questions

What is ADP Workforce Now?

ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.

What is ADP Workforce Now's best feature?

Reviewers rate Direct deposit files highest, with a score of 8.7.

Who uses ADP Workforce Now?

The most common users of ADP Workforce Now are from Mid-sized Companies (51-1,000 employees) and the Hospital & Health Care industry.

Reviews

(1-25 of 390)
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Melissa Rauch | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Score 8 out of 10
Vetted Review
Verified User
Review Source
My overall experience with ADP Workforce Now is great, and I am happy I chose this management software. I never faced any problems with this HCM software, and it's easy to use and understand; payroll management with ADP Workforce Now is joyful. I love to recommend this management software to other people.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The great thing about ADP is that I almost never have to contact their support team. The tool has never crashed or become not operational since I've used it, and it is pretty straightforward to use. The one time I did have to get in touch with the support team, they answered and resolved my issue the same day.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Our rep is extremely responsive to any issues we may have! There is the flexibility to open tickets within WFN avoiding having to make a phone call and the ability to track them. The one thing we don't like is that fact, you have to call multiple depts for different issues. Our rep should be the single point of contact for this product. Not having a number for reporting, or time clock etc.
February 17, 2022

Human Resources Manager

Maria Eugenia Tourn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
This would be an area ADP can improve. Customer Support sometimes takes too long. Even with the call-in option, sometimes I would have to wait more than an hour to get a response on sometimes time-sensitive issues like payroll.
ADP should also have the option of a chat where quick questions can be replied quickly.
Mark Hautala | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I've been really satisfied with my experience with ADP Workforce Now. The platform works well enough that I have not needed to contact their support team. I would imagine if I had to that the experience would be great. I rated a 9 because I always believe in room for improvement but have been more than satisfied with ADP
Score 7 out of 10
Vetted Review
Verified User
Review Source
I would say more often than not I have had good support lately. I will say there was a time I really struggled with getting someone that could help me or I would be transferred multiple times before I would get assistance. That seems to have gotten less [common] with time, which I am grateful for.
February 03, 2022

ADP Workforce Now

Score 8 out of 10
Vetted Review
Verified User
Review Source
They are always willing to help and communication is great. They have a great co-browse feature that allows them to remote in and walk you through issues step by step. The support tool also has a feature where you start a ticket and you get updates and can add new information straight to the agent working your ticket.
Jennifer Spivey | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
Support is very hit or miss. If I get my assigned rep, I have wonderful service. If my rep is out or unavailable I get tossed into a queue and the reps who answer do not [seem to] put forth any effort into resolving issues. Also, reps are very silo'd in their specific product and do not have cross-training or knowledge of any of the other features/products.
Michael Wedell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
ADP designed effortlessly easy solutions that use AI automation so your team can work smarter, faster and grow stronger. And with our superior expertise, round-the-clock customer service and implementation support, we always put your needs first. ADP is at the forefront of developing the future of human capital management (HCM). And we’re always innovating for you — with technology that’s simple and easy to use. End-to-end digital platforms that are open, customizable and global from the ground up. Mobile solutions providing anytime, anywhere access to key HR tasks. And an open architecture that enables easy integration with your existing software and most ERPs. (source: www.adp.com)
Score 1 out of 10
Vetted Review
Verified User
Review Source
[In my experience] service tickets take 3-5 days to get an answer, if at all. Calling into service usually takes 45min-1hr and rarely results in a resolution. Just them acknowledging it's a known issue and then asking to check back later. [I believe ] the support staff does not have knowledge of the system.
December 10, 2021

ADP - 1 year experience

Evgeny Erofeev | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
No problems with the ADP Workforce Now support. I reached out to the ADP Workforce Now support team with one issue regarding the information about my bank accounts (you can add up to nine bank accounts and it is excellent). They assisted me and helped to resolve my problem. Excellent support level.