ADP WFN, would not recommend.
October 06, 2021

ADP WFN, would not recommend.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is our HRIS, time and attendance, and payroll system. Since I started with the company, I have rolled out employee self-service as well. All company employees utilize ADP Workforce Now to request time off and view pay statements.

Pros

  • Payroll is easy to complete.
  • Hiring process is not convoluted.

Cons

  • [I feel like] reporting is horrible. It is not easy to run reports. Often times I have to spend a wealth of time on the phone with ADP Workforce Now to get the reports I need. Some reports are not able to be created due to system limitations.
  • There is no back button!
  • I cannot open multiple windows at once. This is a huge downfall.
  • [I believe] the dashboard is not easy to use.
  • The mobile app for requesting time off is confusing. I spend time daily helping my employees learn how to request time off through the app.
  • Empower Retirement
This integration was costly and the transition was not smooth. [I believe] this was mostly due to ADP Workforce Now and the unwillingness to assist.
I prefer Kronos. I did not choose ADP Workforce Now, nor would I. I prefer the functionality and reporting that Kronos provides. Payroll is much easier in ADP Workforce Now.

Do you think ADP Workforce Now delivers good value for the price?

No

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

No

There are times when it is difficult [for me] to reach the proper person. I have to call each time I need support. Most support professionals are easy to work with and genuinely want to help.
ADP Workforce Now worked well for my predecessor, who barely used the program. I know what HRIS systems can do and how they can be useful. I used Kronos Workforce Ready prior, and preferred it. If I could make the switch from ADP Workforce Now to Kronos, I would.

ADP Workforce Now Feature Ratings

3.0
Employee demographic data
3
Employment history
3
Workflow for transfers, promotions, pay raises, etc.
3
2.9
Pay calculation
4
Support for external payroll vendors
1
Off-cycle/On-Demand payment
4
Benefit plan administration
2
Direct deposit files
5
Salary revision and increment management
2
Reimbursement management
2
2.0
Approval workflow
1
Balance details
4
Annual carry-forward and encashment
1
2.0
View and generate pay and benefit information
2
Update personal information
4
View company policy documentation
1
Employee recognition
1
Asset Management ()
Not Rated
1.0
Report builder
1
Pre-built reports
1
Ability to combine HR data with external data
1
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 3 years ago
    Thank you for your time and feedback. We sincerely apologize about your experience. I would like to see what we can do to make improvements. I will be reaching out to you directly to work with you on these items. We value you and your organization's partnership.

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