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Review based off of our company experiences.
October 06, 2021

Review based off of our company experiences.

Tammy Bosco | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

[We use ADP Workforce Now for] whole organization recruitment, time and attendance, payroll, points system, and onboarding.
  • Recruitment module on applications and requistions.
  • Payroll accuracy.
  • Employee information is readily available.
  • It needs to be more user friendly - some items that should be able to work just don't.
  • Recruitment and onboarding need to match up better; duplicate IDs should not be allowed.
  • Should be able to upload multiple documents to multiple employees at one time.
  • Performance reviews need to be more customizable.
  • Performance reviews should be able to "talk" to points system.
  • The whole program should be able to "talk" to all parts - not just some of them to where pulling information isn't so time-consuming.
They do provide some flexibility, but companies are different and need to be able to work smarter/quicker, not trying to figure out why it won't work and finding a workaround.
  • Time System
  • Points
Challenging at first, but found workarounds.

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

No

Did implementation of ADP Workforce Now go as expected?

No

Would you buy ADP Workforce Now again?

Yes

If you get someone on the phone that knows the products we have, it goes very smoothly. Waiting on chat connections can be a long wait. I do not like the support function they added that we have to go and submit a ticket when we can't see the main pages.
They do a lot of upgrades to try to fix situations. The upgrades aren't always successful, but I know they are trying. Certain main repeated requests should be addressed by developers sooner than they do. Customer support is good when you get someone on the phone that knows what products you have.

ADP Workforce Now Feature Ratings

3.7
Employee demographic data
6
Employment history
3
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
2
Organization and location management
3
Compliance data (COBRA, OSHA, etc.)
2
7.3
Pay calculation
7
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
7
Salary revision and increment management
8
4.0
Approval workflow
5
Balance details
3
Annual carry-forward and encashment
Not Rated
5.0
View and generate pay and benefit information
5
Update personal information
5
View company policy documentation
5
Employee recognition
5
Asset Management ()
Not Rated
3.3
Report builder
5
Pre-built reports
2
Ability to combine HR data with external data
3
Integration with other HR capabilities ()
Not Rated
4.0
Performance plans
4
Performance improvement plans
Not Rated
Review status tracking
4
Review reminders
4
Multiple review frequency
4
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
4.8
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
2
Job Search Site Posting
2
Applicant Tracking
4
Notifications and Alerts
7