ADP is just...Okay. Could be a lot better.
September 24, 2021

ADP is just...Okay. Could be a lot better.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use it to process payroll, handle benefits, recruiting, and hiring. It is currently being utilized only by the HR department, but, potentially, we may roll out letting certain managers within our different locations to have access to do certain functions. It helps us keep track of our many employees within our different states, and it helps us stay in compliance.

Pros

  • Hiring.
  • Recruiting.
  • Benefits.

Cons

  • Reporting.
  • Not able to transfer all of an employees information over if they are being switched to another location. (Direct Deposit, Tax Info, add'l deductions outside of benefits, PTO...and etc.).
  • ADP is very slow a lot of the times.
It has its pros and cons.
  • Enterprise eTIME and by ADP

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

No

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

It really depends on who you get when you call in. If you have a dedicated account rep, it's a lot better, but not always as it seems they are overloaded.
It's pretty simple to use for the most part. But, at the same time it is also not user friendly if you aren't sure. There is too many things that effect other things that you may not know of. It would be nice if ADP provided like a REMINDER tip when you change something, to let you know...hey, please go and also change it here or it will not work as needed.

[In my experience] reporting is literally a pain. If you don't know what you're doing...forget it. I have used ADP for 5 years, and have had to spend hours trying to get a report to work exactly how I need, and even getting ADP involved, and it still doesn't work. If there is something within ADP that we are able to see on their profile, it should be able to be pulled into a report SIMPLY. Even with the quick grabber (which is SUPER slow and laggy), things are not easy.

ADP Workforce Now Feature Ratings

4.3
Employee demographic data
5
Employment history
5
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
2
Organizational charting
4
Organization and location management
4
Compliance data (COBRA, OSHA, etc.)
5
4.5
Pay calculation
5
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
4
Benefit plan administration
5
Direct deposit files
4
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
2.0
Approval workflow
2
Balance details
2
Annual carry-forward and encashment
2
3.3
View and generate pay and benefit information
3
Update personal information
3
View company policy documentation
4
Employee recognition
Not Rated
Asset Management ()
Not Rated
2.7
Report builder
1
Pre-built reports
4
Ability to combine HR data with external data
3
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
5.0
Job Requisition Management
5
Company Website Posting
5
Publish to Social Media
4
Job Search Site Posting
5
Applicant Tracking
5
Notifications and Alerts
6

Comments

More Reviews of ADP Workforce Now

  1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now