Good, but could use some tweaking | TrustRadius

Use Cases and Deployment Scope

We use it across the entire company. It is used at different levels for employee groups.

Pros and Cons

Payroll mgmt.
The bridge is helpful.
Time tracking.

Customer service. [In my experience] it is hard to reach someone and many times the customer service reps aren't as helpful as they should be.
[I think] the website is often glitchy or not working.
[I think] certain wording or structures of things are confusing and muddled.

Return on Investment

Frees up time for me as only HR person in company.

Scalability

5

Systems Integrated With

Benefit file feeds
Job posting pushed to Indeed

A lot of work on my end.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

Yes

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

5

It is really hit or miss.

Likelihood to Recommend

I do like ADP overall, but often the way things are set up is confusing and not very straightforward. It is good for payroll in most aspects.