STAY AWAY FROM WFN AND NEXT GEN.
December 13, 2021
STAY AWAY FROM WFN AND NEXT GEN.

Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
They sell it as a full-service solution and while that may have been true for Workforce Now, but [I believe] it is NOT true for NextGen. [In my experience] hey are forcing [us] to switch from Workforce Now to NextGen even though the service specialists don't know how to use it and it constantly has bugs and "known errors". I've spent thousands on an additional payroll admin, hidden fees, corrections, and I wish I was exaggerating - hundreds of hours on hold with them. I know ADP is supposed to be the best nationally, but this just cannot be true. There has to be better than this. [I believe] if you like your staff to think you are purposefully not paying them, use ADP. Otherwise, steer clear.
Pros
- Nothing.
Cons
- Service Specialist Knowledge of Product.
- Clear training and Modules.
- ANY Support.
- I had to hire another full-time staff member to manage payroll~$102k/yr because [in my experience] the system requires so much maintenance.
- Hidden fees, charges, and unclear invoicing.
Do you think ADP Workforce Now delivers good value for the price?
No
Are you happy with ADP Workforce Now's feature set?
No
Did ADP Workforce Now live up to sales and marketing promises?
No
Did implementation of ADP Workforce Now go as expected?
No
Would you buy ADP Workforce Now again?
No
Comments
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