Item: ADP Workforce Now
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use ADP WFN for managing our employee's information, benefits, processing payroll, time and attendance, and time off policies. The product helps everything as mentioned be centrally located and connected. Also, it is very user friendly for our supervisors who do not typically use computers on a daily basis.

Pros and Cons

Time and Attendance
Processing Payroll
Customer Service

Cost is very high
Too many updates that fix things that were not broken
Glitches or payroll errors that do not provide details as to what they are

Return on Investment

Helping employees access their data easily

Scalability

Some departments use ADP WFN more than others. The reporting feature for managers is not that user friendly

Systems Integrated With

Never tried

NA- have not tried

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support Rating

They are always very helpful and thorough.

Likelihood to Recommend

There is a large amount of customization you can do, however, you have to call in most of the time to have these things enabled or turned on, which can be frustrating because the hold time can be quite long. They recommend putting in a service request instead, however, this also can take a very long time to hear back from.

ADP WorkForce Now is a very decent product

Overall Satisfaction with ADP Workforce Now