AdvocateHub: Best Decision of the Year!
Updated February 04, 2016
AdvocateHub: Best Decision of the Year!
Score 10 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with AdvocateHub
My company uses AdvocateHub as a way to interact with our customers (mainly HR Managers). Through AdvocateHub we are able to determine satisfaction with our program, determine things our users would like us to add/include/exclude in our program, and identify potential customer case studies and customer speakers interested in joining us at events.
AdvocateHub is primarily used by our Marketing Dept. Business problems addressed include (as mentioned above) getting real feedback from our users and in identifying people who are happy with our product and who would either be interested in speaking with us at an event, or doing a case study with us. We've seen great results & success-- very happy with AdvocateHub!
AdvocateHub is primarily used by our Marketing Dept. Business problems addressed include (as mentioned above) getting real feedback from our users and in identifying people who are happy with our product and who would either be interested in speaking with us at an event, or doing a case study with us. We've seen great results & success-- very happy with AdvocateHub!
Pros
- Customer Service! AdvocateHub is extremely responsive to any questions we have and are always happy to hop on a call with us to make sure we're all set.
- Easy to use interface. The product itself does a great job of being intuitive. Little technical skill is needed and it doesn't take long to upload challenges, approve challenges and pull reports.
- The concept behind the program is so well executed -- its a very clean interface which uses gasification very well encouraging users to complete more challenges and is fun to use.
Cons
- Could make archiving challenges a little easier
- I would like users to be able to see completed challenges and how many points they earned per challenge in a little bit of a better layout. (It's there, but its a little confusing and feels like its missing some info)
- We hit our ROI in less than a year.
- Just the information we've gained from users alone has been extremely valuable to our business
- Its a program that had a lot of capabilities-- it can serve the needs of multiple departments (like iID'ing speakers for Marketing, and ID's bugs/etc our Engineering team users)
We did our due diligence here, but AdvocateHub really won out on all fronts. Between the usability, all the capabilities, and the customer support included-- it was an easy one to go with and we have had no regrets since unrolling it. We have been impressed by the team over at AdvocateHub every step of the way!
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