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Best Product for Advocate Marketing!
Updated December 04, 2015

Best Product for Advocate Marketing!

Ryan S. Quackenbush | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Other

Overall Satisfaction with AdvocateHub

AdvocateHub is currently being rolled out internally within the organization with the intent of centralizing and maintaining all internal communications, removing barriers between departments and incentivizing participation.
Currently, it's being built out to incorporate partners & customers, as well.
  • It makes active participation a lot of fun.
  • It dramatically improves awareness of market initiatives/collateral, product, sales, industry, etc.
  • Encourages and fosters creativity.
  • Their customer services team is especially good to work with, and very quick in their response.
  • The reward program helps gauge interests of your advocates.
  • Social is centralized and extremely simple.
  • Needs an android app.
  • There are many bugs and they can be very annoying.
  • May not be a negative, but my users say it's very addictive and keeps them away from their work for much longer than they would like.
  • It's very early for us, but a clear path to meeting the prior-listed objectives is presenting itself.
Positive reviews of the product, primarily.
The answer to this largely depends on the need. Our company is looking for a centralized location for internal communication and awareness, as well as a chance to have some fun and reward extra work. From an externally-facing perspective, fostering awareness/sharing and getting inside-reviews of your product by customers/partners would be very easy.

Using AdvocateHub

20 - All departments
Marketing/creative writing, primarily.
  • Internal communication
  • Market awareness
  • Product awareness

AdvocateHub Support

Responses are prompt, occasionally requiring addition help.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
Yes - Yes.
Even on weekends, they're often available for quick responses. Additionally, they check back in on bugs after fixing them to inquire if we've seen them appear again.

Using AdvocateHub

Equally between average and excellent.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • It's difficult to keep track of challenges
  • Many social platforms are not integrated
  • Certain challenge types aren't clear on how to create them
Yes - But on for Apple. I am a Droid user, so am out in the cold until they release one.