Two Thumbs Up for AdvocateHub! | TrustRadius

Overall Satisfaction with AdvocateHub

Use Cases and Deployment Scope

AdvocateHub is being used by the entire organization to drive employee and customer advocacy. We are looking to increase communication, improve education and knowledge, share trends and best practices, and have some fun while doing it. This is an excellent tool to collaborate and communicate with all groups.

Pros and Cons

Pros

Drive customer retention and loyalty
Grow revenue within existing customer base
Simpler management & mobilization of customer references
Higher quality referral leads and new customer logos
Better brand recognition & improved reputation

Cons

Ability to segment administrative work by department
Requires daily followup to ensure advocates get feedback quickly

Return on Investment

Improved customer knowledge of industry
More customer referrals and references

Alternatives Considered

I've used AdvocateHub at two companies now, nothing else compares!

Other Software Used

Salesforce.com, Oracle Eloqua

Likelihood to Recommend

Ensure you have a resource who can manage the program and add challenges/community topics on a weekly basis.

Comments

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