At the agency, we made the decision to use AgoraPulse to better manage the social networks of our customers.
Since then, it's a real time saver. Sometimes, notifications via Facebook were hidden and did not reach us. Since we use this tool we do not miss any notification, which allows to be reactive with users and to develop a real commitment.
Moreover, the reports are really efficient, fast and practical, they avoid a big loss of time spent counting each number, to examine each data. It's a tool I can not do without!