Agorapulse, as Seen from an Everyday User's Point of View
May 31, 2019

Agorapulse, as Seen from an Everyday User's Point of View

Kyle Robinson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Agorapulse

Agorapulse is used across the entire organization for social media marketing, management, and campaign building.

Pros

  • Agorapulse's customer service is amazing. Issues and questions are quickly addressed via the convenient online chat tool.
  • Agorapulse is always on top of the latest platform updates and issues, notifying its users when Agorapulse has new feature offerings or when platforms are experiencing API issues.
  • Agorapulse's range of platform compatibility is fantastic.

Cons

  • It would be nice if a post could be posted, that is meant to be published across multiple platforms, could be viewed and approved just once. Currently, if a post reading "we are announcing a new..." is going to be published on Facebook, Instagram, and Twitter (all with the same text and imagery), that post needs to be 'approved' in Agorapulse on each individual platform.
  • Merge reports. Currently, to gain insight and data, all reports must be downloaded individually. When producing one report of all platforms, it would be amazing if the data was all funneled into one, cohesive report.
  • More platforms. It would be nice to see Pinterest and other platforms added to Agorapulse.
15 - With a hefty client list, our team is able to easily manage client workloads using Agorapulse. From curating posts to developing reports, our internal clients have been happy using the program to get work done.
  • Agorapulse, compared to other metric-producing companies/services, produces comprehensive reports that help display ROI.
  • Agorapulse has positively impacted the speed at which we can publish and monitor social media posts.
  • A downside to Agorapulse is that it does not offer all major social media platforms (i.e. Pinterest).
Databox provides nice metrics and data but does not offer automated publishing, whereas Agorapulse does. Buffer offers more social media platforms (i.e. Pinterest). Buffer and Hootsuite offer lower pricing but Agorapulse's customer service is second to none.
Any organization managing multiple social media platforms should seriously consider using Agorapulse. The planning element of Agorapulse is phenomenal. Whether looking to manage, review and edit your team's posts, strategize within the editorial calendar or create and analyze performance reports, Agorapulse can do it all.

Agorapulse Feature Ratings

7.5
Boolean keyword searches
8
Filtering out noise/spam
7
7.3
Content planning and scheduling
10
Audience targeting
6
Workflow management
6
7.0
Customer interaction histories
8
Bulk actions
6
6.0
Lead generation
6
Campaigns and promotions
6
7.0
Twitter
7
Facebook
6
LinkedIn
8
Instagram
7
9.5
Campaign success analytics
10
Real-time tracking
9
Competitor analysis
Not Rated
9.0
Role-based user permissions & privileges
10
Mobile access
8

Comments

  • Lisa Kalner Williams | TrustRadius Reviewer
    Lisa Kalner Williams
    commented 6 years ago
    Hi there Kyle, Thanks so much for your review of Agorapulse. It pleases me to no end that you're able to plan your agency's social content easily with our social media management tool. And agreed: our support team is an invaluable resource for making social media marketing even easier. Pinterest is definitely on our mind. I can't say more or I'll get in trouble :) Lisa

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