Amplitude for Support
Anonymous | TrustRadius Reviewer
October 23, 2019

Amplitude for Support

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Amplitude Analytics

I manage our Support team and we use Amplitude to track user actions within our app. For example, if a client reaches out saying a user was deleted from their account, we have the ability to track down who deleted this user to provide them with detailed information. Amplitude is owned and managed by our Development team, but used by Support.
  • Customize which actions you need visibility into for your product
  • Allows you to export the data into a clean report
  • Saves data so you can backtrack to investigate user actions in previous years
  • Training my team on Amplitude is a little complicated, so I would say it isn't the most intuitive software. Certain actions require hovering over buttons in order for the options to appear which can cause confusion when initially learning how to navigate Amplitude.
  • Amplitude helps us determine user behavior so we can make the most educated decisions for the future of our product.
I have never needed to contact Amplitude Support - I have never experienced any issues with the product.

Do you think Amplitude Analytics delivers good value for the price?

Not sure

Are you happy with Amplitude Analytics's feature set?

Yes

Did Amplitude Analytics live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Amplitude Analytics go as expected?

I wasn't involved with the implementation phase

Would you buy Amplitude Analytics again?

Yes

If you need to track user paths to make internal decisions or have clients reaching out needing information on how their staff is using your product then Amplitude is a good fit. Our Amplitude instance is set up to gain visibility into log-ins and specific edits within our platform. It helps our team quickly resolve Support issues and feel confident in the data.