We used Appian to build a prototype. The prototype focuses on a subset of the hospitality sector (namely, setting up a cafe). It pulls information through from the New Zealand Business Number register about the business to create a profile for the business entity, and uses this information as part of the service request for that business customer to apply for their alcohol and food licenses for their cafe. Currently the process for applying for food and alcohol licenses is lengthy (usually a paper form of around 11 pages often completed by hand, plus a bunch of documents to attach to the application). We re-use information that has been supplied in previous applications to pre-populate the new service request, saving the business customer tons of time.
We wanted to support business customers when they need to get permits or licences to run their business by enabling them to use and re-use information and data that government holds, making requests for permits and licences easier and more efficient, by joining up services and sharing information that spans multiple government organisations, including local bodies.