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Robust BPM
Updated April 17, 2020

Robust BPM

Sharon Dvir | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Appian

We use Appian as a case management solution for our operational needs. It allows us to automate processes end to end and to offer a "one-stop solution", it orchestrates on top of the various internal and external systems.
Currently, being used by one large size department.
  • Very intuitive development.
  • Open platform that can easily integrate to any external system.
  • Great product releases updates every Q.
  • Excellent customer support.
  • Shortens the development cycle and allows faster delivery.
  • They can do much better in terms of training for developers. Online resources are of low quality. Training should be improved with more in-depth hands-on technical sessions offered free of charge.
  • Need to follow up on the customer journey, especially in the early implementation phase, with direct communication regardless of the company size.
  • Positive ROI that is expected to increase over time as we continue to implement more business flows.
  • Better end user experience. We are able to tailor the solution to the exact needs.
Excellent support, very responsive and professional. Another benefit is the monitoring done on their end to ensure the stability of the environment.
Appian is a robust framework more suitable for the "heavy lifting" complicated projects.
Excellent for automating business processes with a high level of complexity, that require integrations and ongoing development as the business needs change.

Appian Feature Ratings

Low-Code Development
8.5
Visual Modeling
9
Drag-and-drop Interfaces
8
Platform Security
9
Platform User Management
7
Reusability
9
Platform Scalability
9

Appian Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
They monitor the environment and are able to give us insights that help us understand the root cause of the issue.

Using Appian

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Convenient
Feel confident using
Slow to learn
  • Process modeling is very intuitive
  • The platform allows you to better understand how the data flow end to end
  • Very open platform, they did a good a job in reducing the integration efforts to minimum
  • Building interfaces very quickly requires code and it takes time to get the hang of it (known as SAIL code)
Yes, but I don't use it