Item: Appian
Rating: 10
Author: Pablo Tasa

Use Cases and Deployment Scope

Appia is being used to automate processes within the company. We understand processes as the way EDPR employees do their own job. For example, if we have two departments that request information by e-mail and they are storing them in Excel files, then we implement an Appian tool to manage the requests and store the information. Also to generate automatic notifications or to support approval flows.

Pros and Cons

Easy way to develop.
Good to manage data and generate reports.
No high programming skills needed.

Not enough report capabilities.
Not easy to generate beautiful tools.
Sometimes rigid.

Return on Investment

Avoid human errors.
Provide guidance through company processes.
Generate value added in terms business intelligence.

Support Rating

Sometimes we have had problems and we used the channels provided by Appian and they all work perfectly. They used to answer really fast, even when we had a supercritical problem. When we were asking about how we can improve things, they were really helpful in giving us great options.

Usability

All employees are really comfortable using Appian because of that. Also, for us, as developers, it is really good because it is easy to learn how to develop tools and use the new features. For new developers, it is easy to learn and start adding value to the company really fast which is a really important thing.

Alternatives Considered

OutSystems

Appian presented us that the software will allow EDPR to develop better solutions than OutSystems because our developments need to be very closed to the business needs, and we are in a really changing work environment, then we need to be able to adapt our development as fast as we can to this changes.

Other Software Used

Microsoft Power Automate (formerly microsoft flow), UiPath Enterprise RPA Platform, Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)

Likelihood to Recommend

To support approval workflows is perfect because you can program automatic e-mails, the approvers can do their approvals really easily, and also it allows you to find the bottle knecks. To allow employees to interact between them, and have all the information generated in a process in the same place centralized.

Appian: An easy way to be closed to the business

Overall Satisfaction with Appian