Fantastic progress, from a brand supporting the community
December 15, 2016

Fantastic progress, from a brand supporting the community

Ben Sewell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Articulate 360

Within the company I work for, we have been long time users of Storyline 2 and produce a large proportion of our content within it.
Now with Articulate 360, we can expand on our offerings and reduce our reliance on the Adobe suite.
Unfortunately, it has not been rolled out yet and is still in the testing phase. I do however use this personally as a freelancer.

I was lucky enough to Beta test the 360 software suite and rated it highly. I use this to develop a wide variety of content, typically using Storyline for more traditional courses and Rise for interactive websites and infographics.

When we need support, we find searching the community to be very effective and, if required, the customer service team are second to none.

  • Expands on the offering, creating an overall suite of features and potential. For example, the content library lets you grab media where you needn't worry about royalties and searching endlessly.
  • Allows for constant upgrades and improves to each component of the software. This is a growing suite and updates are released regularly.
  • Unlocks potential for greater and more in-depth solutions, rather than standalone content. For example, object collision allows for game creation.
  • Addresses QA issues, with the fantastic review feature. You can see exactly what and when the reviewer is experiencing issues.
  • Just released, so still a few things to iron out.
  • Price point is high for freelancers, but hopefully this will be addressed.
  • Not the ground breaking update to Storyline 2 that I expected, but this is NOT Storyline 3, so I'm happy with this.
  • Studio and Replay seem a bit unnecessary now and could perhaps take efforts away from the more useful components of the suite.
  • Quicker turnaround on course reviews. I don't have to fight with multiple documents and QA forms.
  • Cheaper overall costs - media content is available and needn't be produced externally or using other software
  • Better overall customer satisfaction. It feels like a better offering to customers when I can show both them the content, and then QA it, immediately.
Adobe Captivate vs Storyline - I consider these to be somewhat different in their approach. I was exposed to Storyline, before Captivate. Each have a learning curve.

Adobe Muse vs Rise, but I have not used Muse.

Camtasia vs Replay/Peek.

I don't believe there is currently a direct competitor out there for this full suite.

If you are looking to create a piece of elearning content, or a complete elearning solution, with responsive sites and design, then this is probably the best tool you could choose at the current time. There is also the bonus of the full library.
I feel this is best suited for:
  • Games
  • Branching scenarios
  • Interactive video
  • Rotating models
  • Infographics

If you are looking to save money and simply create a simple presentation, I'd suggest an older version, or to simply stick with Powerpoint.

Articulate 360 Support

Support is always available.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No - The community is generally very useful for help and support is free from Articulate directly.
My trial expired and I was at risk of missing a deadline. Articulate extended this for me without issue. We went on to purchase more licences.