Item: Articulate 360
Rating: 8
Author: Verified User

Overall Satisfaction with Articulate 360

Use Cases and Deployment Scope

We use Articulate 360 to teach people how to use a brand new online system. The system is replacing an outdated model, so it is important that our trainings not only teach new users how to use the system, but also teach old users the differences between the two systems.

Pros and Cons

Pros

Ease of use
Engaging activities
Easy to share with employees

Cons

Better review 360 capabilities for stakeholders
The way triggers are named is confusing and not clear what each trigger does
I want to move trainings from try mode to demo mode or vise versa easier
I wish I could select all text boxes to change their color in one click instead of each box separately

Return on Investment

Decreased training costs
Decreased training time spent
Increased number of people trained

Comprehensive Platform

I use Storyline, Rise, Review, and Reach to create and distribute trainings in a singular LMS.

Integrated AI

These reflect my experience with AI Assistant. I enjoy the photo generation because it allows for a specific image to be generated that may not exist in the stock library.

Usability

Storyline has a steep learning curve, but Rise, Review, and Reach are very easy.

Alternatives Considered

Adobe Captivate, Canva, Microsoft Powerpoint and Vyond

Articulate 360 has tools that no other program can compare to.

Key Insights

Do you think Articulate 360 delivers good value for the price?

Yes

Are you happy with Articulate 360's feature set?

Yes

Did Articulate 360 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Articulate 360 go as expected?

I wasn't involved with the implementation phase

Would you buy Articulate 360 again?

Yes

Other Software Used

Canva, Microsoft Powerpoint, Adobe Captivate

Likelihood to Recommend

It is well-suited for quick trainings, but it’s less suited for hands-on activities.

Using Articulate 360

Users and Roles

2 - Learning and development

Support Headcount Required

2 - Instructional designers

Business Processes Supported

Train agencies
Train intake workers
Train assessors

Innovative Uses

To create a FAQ page
To create a Resources library

Future Planned Uses

For more interactive trainings

Likelihood to Renew

We use it exclusively and love it

Evaluating Articulate 360 and Competitors

Products Replaced

Not Sure

Key Differentiators

Cloud Solutions
Ease of Use

We needed a cloud based system so that it wasn’t on our company’s network

Evaluation Lessons Learned

Evaluate more options and be more thorough

Articulate 360 Implementation

Implementation Details / Implementation Partner

Don't know

Change Management Lessons

Not sure - Not sure

Implementation Issues

Not sure

Articulate 360 Support

Support Rating

I had an issue with storyline and the response was prompt and helpful

Articulate 360 Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Premium Support

I’m not sure

Exceptional Examples of Articulate 360 Support

No I cannot

Using Articulate 360

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None