Generously featured e-learning software with a learning curve
January 10, 2020

Generously featured e-learning software with a learning curve

Matt LeMaire, B.A., M.A. | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Storyline

Overall Satisfaction with Articulate 360

Generally, we use Articulate Storyline to develop training materials for our staff. We often use the software to help guide workflows and processes that prove useful in getting new team members up to speed or training existing team members on additional processes. It is used across each department in the organization, depending on training needs. The main business problem it addresses is that it allows us to provide easy access to training for team members that can be accessible from multiple locations and devices. Moreover, it does not require additional resources to have someone directly on hand to train the employee in the processes, limiting the opportunity cost. Employees learn the process by getting walked through via Storyline and any follow-up questions can be addressed directly as needed.

Pros

  • Design is intuitive and easy to learn. Anyone familiar with PowerPoint can easily get into Storyline. While some elements require more advanced learning, the general basis of the software works excellently by leveraging knowledge of PowerPoint.
  • Optimization. We have had staff comment on how the software adjusts based on the device they are using and responds effortlessly whether using on a mobile device or a standard computer/notebook.

Cons

  • Learning curve. As simple as the more basic aspects of the software can be to use, the more advanced features can be complicated and take some time to get used to. This is something where you'll have to dedicate yourself to getting a full grasp of what the program can do.
  • Cost. Articulate Storyline is a costly endeavour. While in the long run it is worth it, you'll need to consider whether the usage, and therefore ROI, is ultimately worth it for your organization.
  • Positive: We have had higher engagement and participation on course materials created with Articulate Storyline. We have been able to create content that is both organization- and role-specific rather than a more generic approach we would get from purchasing learning modules from outside sources.
  • Positive: We have been able to replace some of our old training methods with newer, more intuitive methods that guide the user on what to do rather than simply just telling them. We've replaced what are often word-based instruction, with interactive learning experiences to maximize knowledge transfer.
What it ultimately came down to was that we had familiarity with Storyline from previous work experiences. While I cannot speak to the overall comparison relative to learning curve with Storyline versus the Adobe options, I can say that it would appear that based on experience only, the ability to implement Storyline and get going was palpable versus the other options. Moreover, the UI in Storyline feels familiar, much like using PowerPoint, which is something that is not quite the same when using the Adobe options, and this has helped with accessibility and comfort for the users of Storyline.

Do you think Articulate 360 delivers good value for the price?

Yes

Are you happy with Articulate 360's feature set?

Yes

Did Articulate 360 live up to sales and marketing promises?

Yes

Did implementation of Articulate 360 go as expected?

Yes

Would you buy Articulate 360 again?

Yes

In an office where you're planning to do a large amount of module-based training, Articulate Storyline will prove useful. A consideration to make, however, is whether your team members focused on training design will have the capacity to learn the software enough to create interesting and effective training modules. The basic functions can be simple, but the more advanced capabilities of the software take considerable effort to master and employ to create the more visually appealing presentations/modules you see in much of the promotional materials. If you have a small training team (or even without anyone dedicated specifically to training and development), Storyline is not a wise choice as the cost and effort required to fully make use of the software would be far too much of a commitment to make it worthwhile.

Articulate 360 Feature Ratings

Articulate 360 Support

There are elements of the customer support model that work well, insofar as the discussion forum serves as a knowledge base of sorts so you can hopefully achieve a quick resolution to any issues you are experiencing. However, waiting to get a response to an issue that is not already covered in the database can be frustrating when you'd sometimes prefer a more immediate "Chat Now" like option like some other companies have. Overall, though, the support functions well and can deal with your issues effectively when given the opportunity.

Comments

More Reviews of Articulate 360

  1. Home
  2. Course Authoring Tools
  3. Articulate 360 Reviews
  4. User Review of Articulate 360