Ascentis Review

It should be far easier to rehire an individual with prompts as to the fields that require editing. Currently, there are multiple steps and screens/tabs and no prompts at all. If one field is missed on the employment tab, the employee will continue to show as being terminated on reports which can raise a lot of questions and takes more time/effort to correct.

The Employee Manager window should be expandable to enlarge. It is small and often hard to read for aging eyes. Lack of this simple feature makes the product also appear quite antiquated.

Information in the fields and tabs within Employee Manager should not be so easy to accidentally overwrite. Lack of a simple warning again makes the Ascentis product seem antiquated.

Lack of follow up follow through when there are issues. We often take issues to Ascentis Support and often, the resolution takes days or weeks and has been seldom satisfactory. We often have to send several reminders for assistance before we get the action we need. Frequent turnover of account reps also seems to be an area of concern.

Using a remote desktop source or RDP over SSL is also antiquated. A well-secured web-based product would be far more user-friendly and simpler to access.

Limited space on remote desktop. Having to move attachments over to the remote desktop to upload to an employee profile can be a hassle. I have moved several attachments over to upload, been faced with the typical HR interruptions and ended up have to re-attempt a fee days later only to find that some of my attachments are randomly missing. Then having to go back and identify what was deleted due to space constraints and start the entire process over.