AskNicely - getting it is helping yourself !
Jeremy McClure | TrustRadius Reviewer
June 05, 2018

AskNicely - getting it is helping yourself !

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with AskNicely

AskNicely is used to measure how well we are doing as a department. Every time we close a request in Zendesk an AskNicely survey is triggered. This allows me to quickly address any issues before they get escalated and it is also an opportunity to put things right for our clients if we happen to get something wrong.
  • The surveys are easy to understand
  • They look friendly
  • The user interface on the website is easy to use
  • The integration with Zendesk is really helpful
  • We would love to see an AskNicely iOs App so that visitors to our building can rate their visit
  • Overall it's a really positive thing, our customers love the chance to rate us.
  • The team is motivated to keep their score high.
  • It allows us to demonstrate to the business that the team is doing a great job !
  • Employee Surveys
  • Customer Surveys
Great system for getting NPS Scores

AskNicely Feature Ratings

Survey templates
10
Custom logo/branding
10
Changes to live survey
10
Question design help
10
Response tracking
10
Data export
10
Standard reports
10
Custom reports
10
Analytics
10
Access controls
10
Compliance
Not Rated