Overall Satisfaction with AskNicely
AskNicely is used to measure how well we are doing as a department. Every time we close a request in Zendesk an AskNicely survey is triggered. This allows me to quickly address any issues before they get escalated and it is also an opportunity to put things right for our clients if we happen to get something wrong.
- Overall it's a really positive thing, our customers love the chance to rate us.
- The team is motivated to keep their score high.
- It allows us to demonstrate to the business that the team is doing a great job !