Item: Atera
Rating: 10
Author: Verified User

Overall Satisfaction with Atera

Use Cases and Deployment Scope

Remote access during the COVID pandemic has been a problem. Atera helped us solve that problem.

Pros and Cons

Pros

Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
Remote Background Access
Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.

Cons

Patch management en masse needs a little work. If there was a better way to handle patch management for large numbers of machines, this would be better.
Software installation has a few kinks and needs to be a little smoother. This might be more related to Chocolatey than Atera, but regardless, it needs a bit of work. The selection of automatically installable software is a little less than what we need. For what it does, though, it works.

Return on Investment

The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

So far, Pulseway was nice, but Atera was better--ease of access and ease of use being the two main things. The automatic alerting right off the bat was very helpful. Pulseway had a similar app for tracking information on the phone, but it didn't have the same cost per technician rather than per machine.

Other Software Used

N-able RMM (formerly Solarwinds RMM), TeamViewer

Likelihood to Recommend

Atera is a solid performer. I rarely have connection issues, and those are all related to the Internet at one end or the other. Remote access is great; tracking and resolving issues is much easier with the alerts system. As a pickup during the pandemic, this has been one of my best purchases hands down--simple installation and very easy to use, but a little in depth on the setup, which I wasn't expecting. Atera is designed for RMM, and it does the job very well.

Atera Feature Ratings

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Atera--everything you need in a single, stable, cost-effective platform.