Atera--everything you need in a single, stable, cost-effective platform.
April 15, 2021

Atera--everything you need in a single, stable, cost-effective platform.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Atera

Remote access during the COVID pandemic has been a problem. Atera helped us solve that problem.
  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
  • Patch management en masse needs a little work. If there was a better way to handle patch management for large numbers of machines, this would be better.
  • Software installation has a few kinks and needs to be a little smoother. This might be more related to Chocolatey than Atera, but regardless, it needs a bit of work. The selection of automatically installable software is a little less than what we need. For what it does, though, it works.
  • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
So far, Pulseway was nice, but Atera was better--ease of access and ease of use being the two main things. The automatic alerting right off the bat was very helpful. Pulseway had a similar app for tracking information on the phone, but it didn't have the same cost per technician rather than per machine.
I'm still working out the automation. The realtime alerts are great, and Atera's update functions have worked when others have failed. Overall the system works very well, and while I need to get some of the automation set up still, the entire setup just works right out of the gate.
The fixed price regardless of growth has been great. It doesn't matter how many systems we add on, as long as we only have two technicians, we are being charged the same amount. Billing and reporting aren't really of use to me yet, but perhaps in the future, I'll get that set up and we can work on that too.
N-able RMM (formerly Solarwinds RMM), TeamViewer
Atera is a solid performer. I rarely have connection issues, and those are all related to the Internet at one end or the other. Remote access is great; tracking and resolving issues is much easier with the alerts system. As a pickup during the pandemic, this has been one of my best purchases hands down--simple installation and very easy to use, but a little in depth on the setup, which I wasn't expecting. Atera is designed for RMM, and it does the job very well.

Atera Feature Ratings

Remote monitoring
10
Network device monitoring
Not Rated
Multiple Server Monitoring
10
Multi-device monitoring
10
Automated alerts and notifications
10
Patch Management
10
Service configuration management
10
Software and hardware inventory
10
Policy-based automation
Not Rated
Performance data reports
Not Rated
Customizable reporting
Not Rated
Data visualization
10
Risk analysis
Not Rated
Data backup and recovery
Not Rated
Antivirus and malware management
Not Rated
Adinistraor access control
Not Rated