The 4 Pound Gorilla in the Room!!! How to get a lot for a little investment.
April 14, 2021
The 4 Pound Gorilla in the Room!!! How to get a lot for a little investment.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
Atera is currently deployed across our entire company. We use it for everything from basic patch management to remote control and ticketing for on demand problems. I also use it to track the time my IT department spends working on our remote locations so that we can bill them accordingly for our time.
- Remote Control
- Patch Management
- Ticket Logging
- Automated Remediation
- Pushing files to remote computer
- Updating agent name when computer changes name
- Keeps IT costs low
- Bundles in remote access without having to have a second product
- Easily find assets or contacts through search
Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
We have seen the benefit from both the agent side and the end-user side. From the end-user side having a simple tray Icon makes it easy for users to be able to reach out to support and receive an email confirmation of their ticket creation. Additionally, direct email to a support address can be done to create tickets in the event that the computer is completely down. From the agent side, we enjoy the ease with which devices are linked within the ticket structure with remote connect abilities at a mouse click. automated timers really made a difference in accurately managing an agent's time on a particular ticket as opposed to having to think back on how much time you spent on something this morning because you didn't close the ticket right away.
As we expand our footprint and open new warehouses and sales centers, it is easy for an orphaned device to be forgotten about and sit with an assigned agent on it. With their fixed pricing, if a firm loses a client or some sort of disaster strikes a building, Administrators don't have to stress getting in the system to delete devices before adding new ones to avoid license overages. It is all covered by the single price per admin.