An all in one system for a lot of your IT needs to work with.
April 15, 2021

An all in one system for a lot of your IT needs to work with.

Matthew Senecal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

Atera is being used by our whole organization. It addresses multiple business problems like a ticketing system, contacts, invoicing, remote access, automation, and more. We are an IT MSP where we manage computers for customers and businesses to serve their IT needs. It is our main source of what we use daily for our clients and day-to-day tasks.
  • Ticketing System
  • Reporting
  • Automation
  • Billing
  • Invoicing
  • Contacts
  • Contracts
  • More Integration
  • More features
  • More flexibility for users
  • Positive return right away.
I have not tried others due to the fact of the others having different pricing structures which was not what we as a company in the IT field felt would benefit from us because of the amount of technicians and customers we manage overall in our business as an IT Company.
We have highly benefited from all the features as it is able to allow us to get things done in a timely manner which allows us time to work on other things like ticket automation, patch management, alerts into email tickets, and invoicing. We highly benefit from this and highly recommend it.
We highly benefit from this as the RMM and PSA features are far better than other companies I have read reviews and got input from others in the IT Field. The billing and the reporting is amazing. I really like how the reports are generated easy to navigate and how easy the remote access system is with multiple options available.
Slack, MSP360 Backup (formerly CloudBerry Backup), Altaro VM Backup, Backblaze, EaseUS Todo Backup, Macrium Reflect, Azure Backup, Avast CloudCare, Webroot Business Endpoint Protection, Carbonite Safe (formerly Mozy), QNAP NAS, SonicWall TZ, SonicWall NSA Series, SonicWall VPN Clients, Ubiquiti Networks UniFi, Ubiquiti Wireless WAN, Ubiquiti WLAN, Acronis True Image
Atera is well all around suited for usage for any IT customer. We have remote access, automation, ticketing system, contacts, contractions, doing invoicing, quotes, billing and more. It is extremely easy to use and flexible with it's users interface. I would highly recommend this to anyone who does IT work or in the IT field of things.

Atera Feature Ratings

Remote monitoring
Network device monitoring
Patch Management
Policy-based automation