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Atera, the all in one platform for IT management
July 03, 2023

Atera, the all in one platform for IT management

DJ Hammett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atera

Atera has been a great tool to use in our environment. We have used Atera to help manage our fleet of Windows PCs, Servers, Printers, and other misc devices. Due to recent event of pressing need to have compliance of any sort in your back pocket Atera has saved me so much time in gathering data related to our end devices. On the topic of end devices Atera has allowed me to provide support from anywhere using the integrated Splashtop feature which honestly saves us money by avoiding paying for a remote connect service. If an MSP were to use this software I can see how integrating customers into the management suite would provide great oversight.
  • Reporting
  • Data Collection
  • Remote Management
  • Asset Inventory
  • Ticketing
  • Windows tracking of TPM 2.0 for Win 11 upgrades
  • Software Inventory details
  • Better layout for ticketing system
  • IT automation
  • Patching Windows PCs
  • Tracking Vulnerabilities
Atera makes it easy to use their software and quickly access what you are looking for.
This might be more related to MSPs as we do not use Atera in this manor.
Atera was purchased before my tenure but I haven't had the need to look at other competing platforms.

Do you think Atera delivers good value for the price?

Yes

Are you happy with Atera's feature set?

Yes

Did Atera live up to sales and marketing promises?

Yes

Did implementation of Atera go as expected?

I wasn't involved with the implementation phase

Would you buy Atera again?

Yes

For asset management and IT management perspective Atera has saved me a lot of effort and extra work. I would like to see better ticket center layout for responses. I do have a major recommendation for tracking TPM 2.0 to better direct efforts for upgrading PCs to Windows 11. Otherwise I have no issues using Atera at this time.

Atera Feature Ratings

10.0
Remote monitoring
10
Network device monitoring
10
10.0
Patch Management
10
Policy-based automation
10
Application Performance Management ()
Not Rated
Remote Access ()
Not Rated

Using Atera

2 - Both users are in charge of IT dept. My CTO and I (IT Manager) use Atera for reports, patching, and monitoring our fleet of PCs.
2 - The skills required to use Atera are pretty minimal. Its user friendly which allows for quick training.
  • Reporting
  • IT asset management
  • patching
  • Track CPU age for proper upgrade of computers
  • Network monitoring
  • Windows 11 Upgrades
Atera works for us and for what we need. I wouldn't trade it right now for anything. We are dedicated to Atera.