Atera helped take our IT / MSP work to the next level
July 03, 2023
Atera helped take our IT / MSP work to the next level
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We're a growing MSP and we needed a single site to manage our client systems and software. Atera hit all those buttons for us. As a small company, we weren't ready for the large expenses some of the other packages required. We found Atera to be satisfactory with the automation, ticketing system, alerting and ease of collaboration in our team.
We have grown a lot over the last year and expect more growth in the years to come. Atera has been easy to scale up with us. They also add features and listen to user feedback.
Last but not least, their support & speed of response is excellent. This is crucial in our industry and they have not disappointed with their service.
We have grown a lot over the last year and expect more growth in the years to come. Atera has been easy to scale up with us. They also add features and listen to user feedback.
Last but not least, their support & speed of response is excellent. This is crucial in our industry and they have not disappointed with their service.
- Automation
- AI Integration
- Ticketing
- Network analysis
- System Inventory
- Software integration
- Licensing integration
- Expanded Note field for Clients & Devices
- Faster Onboarding
- Ability to handle more clients with less staff
It's made most of our support be available in one spot. Their mobile app needs improvement though. We find it is a lot easier to fire up a laptop to see the desktop version. But it would be nice to use a tablet and access the same information. Other than that, we find the system has enabled us to respond quickly and identify issues before a client is even aware there is a problem.
Connectwise is great, no question. But for smaller companies like us, having a technician cost vs a per device cost was the tipping point. We can add as many devices as we want without having to pay for each one. Sometimes when onboarding a new client this can be a huge perk, you might add systems that are going to be quickly retired once you get a lay of the land. Having no extra cost for that, frees you up to analyze every nook & cranny of a network. This has been huge for us.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes