Atera Review
Updated December 12, 2024
Atera Review
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We use atera for multiple functions. We use the remote desktop. We use it for ticketing and for patching. It is used for tracking time spent on issues and reporting of devices. We also use it to deploy software and updates to various machines and servers. There are many use cases for Atera.
Pros
- Ticketing
- Windows Patching
- Time Tracking
Cons
- PSA
- Accuracy with reporting
- Inclusions of functions in different tiers.
- Cost per machine is low
- Cost per technician allows us to grow without adding additional costs
- Allows us to keep software costs relatively low
It works great at most of those items but we do not use it for everything. The PSA and billing is lacking so we utilize other tools for that but the main things we need Atera for are great so we don't mind using other tools for the features that Atera does not shine in.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes
Comments
Please log in to join the conversation