Comprehensive IT Management Simplified!
Updated October 21, 2024
Comprehensive IT Management Simplified!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
We use Atera as an all-in-one RMM
platform which is designed to help managed service providers, helps in
streamlining IT support/ maintenance. Overall we can manage our IT operations
efficiently. Our business problems to which Atera
addresses are mainly remote IT management, IT Automation, Ticketing
System for our IT support. It has increased our cost efficiency significantly. Our
security and compliance were also benefited by using Atera. Atera helps us in centralized
monitoring, automated patching and maintenance, cost management and remote
access for support. In short, Atera provides the tools needed for efficient IT
management, cost reduction, and improved system reliability to our
organization.
platform which is designed to help managed service providers, helps in
streamlining IT support/ maintenance. Overall we can manage our IT operations
efficiently. Our business problems to which Atera
addresses are mainly remote IT management, IT Automation, Ticketing
System for our IT support. It has increased our cost efficiency significantly. Our
security and compliance were also benefited by using Atera. Atera helps us in centralized
monitoring, automated patching and maintenance, cost management and remote
access for support. In short, Atera provides the tools needed for efficient IT
management, cost reduction, and improved system reliability to our
organization.
Pros
- Atera lets our IT team to schedule and automate OS and third party software patches
- Our IT team maintains accurate inventory data and ensure compliance with licensing agreements
- Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.
Cons
- Its reporting capabilities could benefit from more extensive customization options
- Dashboard customization
- Better support for more advanced scripting environments
- As far as positive impacts, these are cost efficiency for managed service providers, time savings through automation and scalability without increasing overhead.
- Scalability without increasing overhead
- On the other hand it’s limited customization may restrict advanced use cases with limitations in advanced reporting.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes
Comments
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