Simplified Remote Monitoring and Management tool.
October 22, 2024
Simplified Remote Monitoring and Management tool.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atera
In our organization, Atera is integrated with the remote desktop tool AnyDesk to securely connect to remote systems for remote IT support and monitoring devices if an IT Ticket is raised. Atera helps to streamline remote access and IT ticket management all in one place, allowing the quick resolution of client issues without being physically present. The integration with AnyDesk provides secure, low-latency connections, allowing fast, safe, and reliable remote troubleshooting. This product helps our organization majorly with IT ticket management, connecting to remote connections, and improving response times.
Pros
- Seamless Remote Access with AnyDesk.
- A ticketing system that routes tickets to the appropriate support staff.
- Interactive dashboard that displays real-time metrics, such as tickets, alerts, and statuses.
Cons
- Atera doesn't have a dedicated mobile app.
- Atera's automation features significantly reduce the time spent on IT activities like ticket resolution.
- By consolidating multiple IT management functions into a single platform, Atera reduces the need for multiple software solutions, reducing the overall cost of licensing and ownership.
With Atera, it has become very easy to respond to user issues more quickly and efficiently. Integrating remote access tools such as any desk means we can resolve problems without being on-site, which is particularly beneficial for our remote users working from home. This capability has led to improved user satisfaction.
Do you think Atera delivers good value for the price?
Yes
Are you happy with Atera's feature set?
Yes
Did Atera live up to sales and marketing promises?
Yes
Did implementation of Atera go as expected?
Yes
Would you buy Atera again?
Yes
Comments
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