Confluence for great documentation of your projects and company
October 04, 2019

Confluence for great documentation of your projects and company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

We use Atlassian Confluence as the company wiki for all IT related documentation. So it is primarily used by the IT department to document, although other departments are using the information also. At the moment we are using the on-prem version of Atlassian Confluence but are looking at the SaaS cloud version soon.
  • Easy to use
  • Integrates nicely with JIRA
  • Automated documentation could improve more.
  • Occasional editing does not function properly, but not so often to impede your work.
  • Interface is quite basic. Though there is a point to make that is a pro instead of a con.
  • Having a central wiki for documentation is a very valuable resource for many departments.
  • Apart from versioning, you need to keep governance on it to mark old documentation as obsolete, otherwise, part of the pros for Atlassian Confluence are gone.
We actually started with Atlassian Confluence from the beginning. Tried other (sometimes free) alternatives for personal use but they don't compare to Atlassian Confluence.
Support is great. But most issues can be solved actually by the great customer forums. Just ask a question and you'll probably get an answer soon.

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

Yes

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

Yes

Great for creating company documentation and/or manuals. Being able to create spaces makes organizing your wiki easier. It is better than many free or cheap/open-source alternatives where you would have to do a lot more work to create something similar. Having add-ons for further features is excellent.

Confluence Feature Ratings

Task Management
8
Workflow Automation
9
Mobile Access
8
Search
10
Visual planning tools
7
Notifications
9
Discussions
9
Internal knowledgebase
10
Versioning
9
Video files
8
Audio files
8
Document collaboration
9
Access control
8
Advanced security features
8