A heavier Wiki platform, but good to integrate with other Atlassian systems
April 29, 2021

A heavier Wiki platform, but good to integrate with other Atlassian systems

Sean Patterson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

In the past, we've used Confluence to store nearly everything: onboarding documentation links to resources, basic client details, new projects coming down the pipe. We've changed that approach to be more minimalistic and only use Confluence for a specific project or two since we can maintain that other information through other sources.

Pros

  • Integration with other Atlasssian projects.
  • Editor basics
  • Tools/extensions

Cons

  • Document organization
  • Overall navigation of system
  • Document formatting
  • Integration
  • Price
  • Features
  • Provided concise code/issue/documentation platform
  • Saved time
  • Saved resources
Not in the product listings, but we've started using GitBooks for a lot of our Wiki/documentation-based needs. Compared to Confluence, it is a lot more lightweight and easily provides version history when edits need to be tracked. It doesn't have quite the file management/discussion capabilities like Confluence, but for lightweight documentation needs, it works better.

Do you think Atlassian Confluence delivers good value for the price?

Not sure

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

No

If you're looking to build a tightly integrated suite of documentation, code management, and task management, Confluence will do a great job and serving the documentation piece of the puzzle. Through shortcode/actions, you can easily link in-work tickets and on the Jira side of things, you can easily point to documentation to help finish a task. We've done this on a couple of large projects with success. For a general Wiki, it may be a little bit too much infrastructure, and the system may cause you to create too many documents which leads to an organizational hassle.

Confluence Feature Ratings

Project Management
6.3
Task Management
5
Workflow Automation
Not Rated
Mobile Access
5
Search
9
Visual planning tools
Not Rated
Communication
6.3
Notifications
7
Discussions
5
Internal knowledgebase
7
File Sharing & Management
5.4
Versioning
4
Video files
5
Audio files
5
Document collaboration
Not Rated
Access control
6
Advanced security features
7
Integrates with Google Drive
Not Rated
Device sync
Not Rated

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