Atlassian Confluence Review
April 28, 2021

Atlassian Confluence Review

Adam Lauer | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

We use Atlassian Confluence almost like an internal Wikipedia for the entire company. It is a knowledge base and recording center for all information. Every department uses it and we use a lot of features in it. Each business unit gets a "space" to put their pages in. From there is it s directory/folder like structure with each page being a piece of documentation. Attachments are usually avoided in place of just putting the information in the actual page.
  • Markdown Support
  • Organization by document, folder, space
  • Ability to favorite or watch pages
  • Email digests of changes
  • Hard to collaborate/edit at the same time
  • Search is hit or miss
  • Feels SLOW to use
  • Single-Sign On Support
  • Once place for all documents and knowledge
  • Organization by business units
  • When you can find what you are looking for its great
  • Pinning webpages to Slack channels for Knowledge Base
  • Documenting requirements
We used Confluence because we were already using BitBucket and it was within the same family. I haven't really used any other software that would be like this other than SharePoint and this is slightly better. On a whole I am not a fan of this type of software in general and really just prefer Google Drive and Documents.

Do you think Atlassian Confluence delivers good value for the price?

Not sure

Are you happy with Atlassian Confluence's feature set?


Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Confluence again?


From an organization and read-only point of view it is very useful. From a content generation and user point of view it feels very limited. I would much rather create the document with co-workers in something like google docs and then just copy and paste it over to confluence. Like any knowledge base one of the biggest down falls is actually finding what you are looking for and dealing with "knowledge rot" as documents get QUICKLY out of date.

Confluence Feature Ratings

Mobile Access
Internal knowledgebase
Video files
Audio files
Document collaboration
Access control
Advanced security features
Integrates with Google Drive
Device sync