Good Value for Product teams at small-to-mid sized organizations
May 03, 2021

Good Value for Product teams at small-to-mid sized organizations

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

Atlassian Confluence is our central document system for Product Owners and Product Management. It is also our central workspace for team members to collaborate for Product initiatives and research. It is primarily used by our Product team, but is the source of reference for materials and work across the entire organization. It addressed the need of a centralized and organized repository of documentation, meeting notes, and research findings.
  • The template feature for creation of a "page" is really good. Default templates are excellent.
  • The ability to share and for our remote team to collaborate on it is easy to learn and use.
  • The tie-in to Jira and Slack are very helpful for some side-conversations
  • It can be very easy to end up with a disorganized mess if you're not careful with how you structure your setup and how many people you have creating pages in the shared team spaces
  • Sometimes you just can't get formatting for the page to line up nicely. A great example of this is with indentation and line spacing.
  • If you have alerts setup on a page and a person is making multiple changes and publishing each separately, you can get far too many individual alerts sent to your email
  • More technically minded people tend to dislike the user experience
  • The ability for remote users to easily collaborate and share ideas
  • The ease of creating a page, applying a format template, and then filling it out
  • We are far more organized than we have been in the past
  • We have a central source of truth for product design documents
  • It's much easier to create new documents and not lose them in the shuffle
We had a director that came from another company that used Atlassian Confluence. There really wasn't a process to review alternatives, it was just determined that Confluence would do what we wanted the way that the director wished and we got it.

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Documenting meeting notes and action items to take away from the meeting. Assigning who is accountable to each action item and sharing those meeting notes with the team is very easy.

After several months of use, if you have not well ordered your meeting notes section and titled the page clearly, it will be a real pain to go back and try to find the details of those meeting notes. Searching in Atlassian Confluence if all you have is a rough idea on the page name or general section and that section contains a few hundred pages....not so nice.

Confluence Feature Ratings

Task Management
Mobile Access
Visual planning tools
Internal knowledgebase
Video files
Audio files
Document collaboration
Access control
Advanced security features
Integrates with Google Drive
Device sync