Robust Document Management System
May 06, 2021

Robust Document Management System

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Atlassian Confluence

We use Atlassian Confluence as documentation/wiki for the entire organization. It addresses our need for a centralized document management system. We call it wiki/intranet.
  • Version control of pages
  • Transparent and easy for users to use with minimal training to non-technical staff
  • Robust and reliable tool
  • Self-hosted so we don't have to share data with anyone
  • Performance can be improved
  • Excel integration available without third-party add-on
  • Version controlling
  • our staff loves wiki; we always hear positive from our staff using wiki.

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

Yes

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

Yes

It's an excellent tool

Confluence Feature Ratings

Task Management
9
Workflow Automation
9
Mobile Access
9
Search
9
Visual planning tools
9
Notifications
9
Discussions
9
Internal knowledgebase
9
Versioning
9
Video files
9
Audio files
9
Document collaboration
9
Access control
9
Advanced security features
9
Integrates with Google Drive
9
Device sync
9

Using Atlassian Confluence

  • Document management
  • Blogging
  • Centralized wiki
  • Intranet
  • Team calendar plugin
  • Jira integration to generate automated reports

Evaluating Atlassian Confluence and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Availability of a developer from the vendor to develop things our organization needs. Atlassian Confluence doesn't have enough resources to fulfill the needs of each customer.

Atlassian Confluence Implementation

Documentation is properly explained on the Atlassian Confluence site
Change management was a major issue with the implementation
  • Server config
  • Proxy config
  • HTTPS config
  • Admin training

Atlassian Confluence Support

Support is bit tedious and time consuming; however, I find the community portal much more helpful for complex solutions.
ProsCons
Knowledgeable team
Kept well informed
Support cares about my success
Slow Resolution
Escalation required
Need to explain problems multiple times
Slow Initial Response
No, I'm not happy with Atlassian Confluence support at all.
Yes - Yes, so many times we reported issues but we didn't get the right response and had to explain as much every single time to support team. They try to pinpoint a third-party application by just looking at a random logging error.
No, never has this ever happened with me. I am waiting for this moment.

Using Atlassian Confluence

It's a really nice and excellent product.
ProsCons
Quick to learn
Unnecessarily complex
Requires technical support
Inconsistent
Cumbersome
Lots to learn
  • User training material
  • Online help
  • Support
  • Server performance