Item: Atlassian Confluence
Rating: 6
Author: Dianne Marlowe Toledo

Overall Satisfaction with Atlassian Confluence

Use Cases and Deployment Scope

We use Atlassian Confluence as our knowledge-based tool. This is like our library where all the processes and information are stored. It answers all our questions with the policy and the process flow.

Pros and Cons

Pros

FAQ'S
Process flow
Tools Navigations
Policy and procedures

Cons

It needs improvement in regard to navigation and visual
all the information is in one place, it is overwhelming
they should make interactive buttons for friendly navigation

Return on Investment

Positive impact is the feature as a knowledge based tool
Negative is the way of searching. It is not keyword based so you can't ask a question directy as well

Usability

It is okay for now but I experienced some other tool that is better than Atlassian Confluence. We use it as a knowledge-based tool as well but it was easier to navigate and the visual was interactive and pleasant to the eyes

Key Insights

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

Yes

Did implementation of Atlassian Confluence go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Confluence again?

Other Software Used

Zendesk Suite, Rippling, Slack

Likelihood to Recommend

it is well suited for our company since we are not that big like a corporation. For now, it serves it purpose as it is useful to us

Confluence Feature Ratings

Comments

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Atlassian Confluence is a good knowledge- based tool!