Great knowledge base tool
February 24, 2025
Great knowledge base tool
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Atlassian Confluence
We use Confluence mainly as a knowledge base and a place where long-term follow-ups are documented. We have several teams with each their own section in Confluence where they document user manuals, ongoing development, release information, etc. We use this as an internal tool with access limitations so nobody can see information they shouldn't have access to.
Pros
- Easy to use interface to structure pages.
- Access management can be very tailored.
- Integration of external links/documents.
Cons
- You need to watch over the structure of the content yourself. if not you can get information added anywhere so nobody can find it.
- Top search field is hard to set to only search a section of pages.
- You really need to think your structure through before starting. a guide when setting up at the start could help in that perspective.
- Way more structured way to gather our procedures than before.
- When used company-wide you can find the information yourself rather than having to bother somebody for it.
We used to use a Wiki site, but that was locally hosted, and when the server was powered off, you could not access it. Moving to Confluence in the cloud is much easier. Also, the interface is much easier to use and expand.
Do you think Atlassian Confluence delivers good value for the price?
Yes
Are you happy with Atlassian Confluence's feature set?
Yes
Did Atlassian Confluence live up to sales and marketing promises?
Yes
Did implementation of Atlassian Confluence go as expected?
Yes
Would you buy Atlassian Confluence again?
Yes
Comments
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