An essential collaboration tool
March 04, 2025

An essential collaboration tool

Pierre-Alexandre Garneau | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

We use Confluence to help document our software development efforts. This includes writing requirements for developers and other team members to use, as well as business analysis documents and other tracking information for our projects. It's an essential tool in our organization for sharing information between teams. We often use it in conjunction with jira software since both connect well.

Pros

  • Documentation
  • Jira integration
  • Integration with plug-ins for extension

Cons

  • Occasional UI bugs/issues
  • Important features requiring paid-for plug-ins
  • Only admins can create page templates
  • Confluence has allowed us to document requirements for large software efforts so that developers, QA, and other team members are on the same page.
  • It has served as a coordination tool for "PI planning" events to plan for upcoming quarters with all teams together.
  • It has improved our Jira documentation by being able to place Jira documentation directly inside Confluence documents.
Confluence is generally easy to use, especially for straightforward text-based documentation. Occasionally, issues may come up when trying to write documents with more complex layouts, such as tables. The Atlassian team seems to be aware of these issues, however, and improvements come along on a regular basis (at least if using the cloud version).

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Atlassian Confluence go as expected?

I wasn't involved with the implementation phase

Would you buy Atlassian Confluence again?

Yes

Confluence is an excellent wiki/documentation tool that's useful to any medium to large team. It's most useful to companies using the Atlassian suite of applications (i.e. Jira) since it integrates closely with it. The basic tools are light and simple enough for a smaller team, while organization tool make them flexible enough for large companies.

Confluence Feature Ratings

Project Management
8.3
Task Management
8
Mobile Access
10
Search
7
Visual planning tools
8
Communication
9.7
Notifications
10
Discussions
9
Internal knowledgebase
10
File Sharing & Management
8.6
Versioning
7
Video files
Not Rated
Audio files
Not Rated
Document collaboration
10
Access control
10
Advanced security features
6
Device sync
10

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