Flexible solution and well worth it
May 06, 2025

Flexible solution and well worth it

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Atlassian Confluence

I am using Atlassian Confluence for our shared technical team knowledge space and supporting projects with relevant documents in an organized way. It helps address problems of supporting internal knowledge transfer and supporting the intake and development of business initiatives.

Pros

  • Knowledge management. Storage and maintenance of documents in a shared secure space.
  • Permissions management. Controlling permissions and access of internal users who need custom access.
  • Help and support. Supporting onboarding new users and visual guidance of how to use the tool.

Cons

  • Interface customization. Building a custom interface and custom menu options would help for some of our teams looking for custom modules to use within the tool.
  • Supporting multi lingual. Allowing for multiple languages to be used in the same workspace would help support global users.
  • Tool integrations. Integrating directly with other visualization tools has been challenging and doesn't work smoothly from the get go.
  • Positive impact on folder management. This helps to separate and organize documents within a workspace that multiple teams are sharing, and has helped to streamline the internal process.
  • Positive impact on task management. Aligns very well with how we manage projects and allows our team to collaborate and updates notes on tasks.
  • Positive impact on vendor collaboration. It has suited our needs on collaborating and sharing documents with external vendors, which has helped us consolidate our tools and manage internal costs.
The usability and comfortability for business and technical users is very strong. I share the same view with my other team members who have a strong rating of usability of the platform. This is one thing that stands out versus other competing tools with similar capabilities that we have evaluated prior to purchasing.
Atlassian Confluence has a more comprehensive and flexible set of capabilities that stand out and made the decision upfront more straightforward for our team. The tools we evaluated have knowledge management, task management and collaboration capabilities, however Atlassian Confluence has a stronger suite of services, and an overall higher level of customer service and support for new users that really stands out.

Do you think Atlassian Confluence delivers good value for the price?

Yes

Are you happy with Atlassian Confluence's feature set?

Yes

Did Atlassian Confluence live up to sales and marketing promises?

Yes

Did implementation of Atlassian Confluence go as expected?

Yes

Would you buy Atlassian Confluence again?

Yes

Atlassian Confluence works great for mid size and enterprise teams looking for a solution for knowledge management, building an organized workspace and sharing digital notes across teams. Its easy to onboard and learn for technical and non technical users.

Confluence Feature Ratings

Project Management
8.0
Task Management
8
Workflow Automation
8
Mobile Access
9
Search
8
Visual planning tools
7
Communication
8.3
Notifications
9
Discussions
8
Internal knowledgebase
8
File Sharing & Management
8.0
Versioning
8
Video files
8
Audio files
8
Document collaboration
8
Access control
8
Advanced security features
8
Device sync
8

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