Elevating Your Security Posture with Automated Patching
October 02, 2024

Elevating Your Security Posture with Automated Patching

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Automox

We have remote offices, mini sites for sales and we have end-users from all over the place, they won't be able getting new policy set in our GPO unless they are in our network. With Automox we are able to deploy policies wherever they are. We also use Automox for security patches, remote software installs and IT compliance strategies.

Pros

  • Patching
  • Remote software installation via Powershell and or Bash
  • User interface is very easy to use and modern look

Cons

  • The remote control to computers only works 70% of the time.
  • We have some computers that are completely healthy in dashboard and in compliance but remoting to it just either doesn't work or only half of the time.
  • It would be nice to see more health statistics monitoring for devices, like hard drive health, anything that can predict imminent failure of the device.
  • Return on Investment
  • Reduced operational costs
  • Time savings as we don't have to ask our users to come to the office for most computer maintenances
Seamless experience. Every day, I look at our dashboard every day to see health of our systems and it feels peaceful. Automox is definitely a reliable patching service.
If we can get the remote-control feature more reliable then 10. I have used another RMM and semi patching SaaS in the past and they have 3 different remote service in case one wasn't working. I imagine Automox should be able to do the same.
NinjaOne does really well as an RMM. They are still a baby in patching, but they are growing rapidly. Qualys for patching is a little complicated to use. You actually need to be certified with them to comfortably use it. Their support is a little bit hard to work with.

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

Up to date patching of devices, real time management of policies and deployment of software. If you have remote users that don't have direct connection to GPO, Automox really shines. You might need to consider a different remote-control tool though since Automox could not figure out just yet why remote control is misbehaving sporadically.

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