Avalara works well for us
October 26, 2018

Avalara works well for us

Michael Hanken | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture is currently implemented

Overall Satisfaction with Avalara

We are using Avalara as a real-time cloud solution for SAP for the entire corporation. The core functionality is a substitution for our old solution which caused technical and support problems. In addition, we are using the tax filing tools and implementing CertCapture.

Pros

  • Seamless SAP interface
  • Great UI for master data maintenance
  • Excellent implementation support
  • Provides access to the right resources if problems occur

Cons

  • Tax returns are not very flexible
  • Special rules for Canadian taxes posed a problem
  • More local technical presence preferred
  • More stable real-time platform resulting in significantly less interruptions and internal support
  • Tax filing reduced reconciliation efforts
  • CertCapture implementation is in progress but will yield significant cost savings for certificate management and will improve customer experience
Even though it looks like a "turn-key" solution, you need a skilled in-house team (IT and accounting) for an efficient implementation.
  • SAP
  • E-commerce system (Smartequip) in progress
The integration is deep because of the real-time aspect and number of transactions processed. It was not difficult for us since we already had a similar previous system in place. Without any experience and skilled in-house personnel, it might present a challenge.
The real-time SAP integration works great, the tax filling seems to lack flexibility.
We are currently implementing certificate management which will solve numerous manual process and customer interaction problems. The overall solution will benefit our organization multifold, internally and customer facing.
Thomson Reuters - We were an early adopter of SABRIX which was bought by Thomson Reuters (with KPMG as a service partner). The platform did have its problems and the support was not satisfying.

Vertex - Avalara is a more nimble solution and organization with a broader offering for additional business functions
The technical platform is mature and performs well. SAP integration works flawlessly. The CertCapture part needs some additional design to accommodate for more flexible corporation rules on how certificates/audits are handled.

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