Great product that is leading the industry.
May 10, 2019

Great product that is leading the industry.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax

Overall Satisfaction with Avalara

We are an internet and catalog apparel company. Our customer facing web platform recently switched to the Avalara connector. A company that was purchased a few years ago was already using Avalara. The ease of setup and use along with the added functionality was a key to moving from our old tax service to Avalara.
  • Ease of reporting
  • Quick company setup
  • Good UI
  • Their support is still evolving to catch up with their growth.
  • Fiscal vs. Calendar returns need.
  • Lots of documentation but sometimes difficult to locate.
  • It has decreased the time spent maintaining & reporting sales tax.
  • Allows faster response to tax issues.
  • Easier searching of tax data.
I am hearing of better implementations now. Initially it was rough, because of the limited experience and difficulty understanding how we previously calculated sales tax. There have been growing pains, but it has now stabilized and been very good.
  • In house built financial systems.
  • Order placing
  • Order processing
Some of the information on APIs was not straightforward. This led to some trial and error. However, now all data is timely and accurate. The tax manager has the information he needs at his fingertips with the flexibility to do what is needed when it is needed with reduced IT involvement.
Very up-to-date. As previously mentioned, it gives the end user (the Tax Manager) the tools and data he needs when he needs it.
We sell direct to consumer, so exemption certificate management is very limited for us. The tax manager handles it manually for the few instances. Returns filing is not currently done, since we need it on a fiscal month and not a calendar month.
Improved functionality.
With the Wayfair decision and nexus implications it is suitable for any business of any size. The taxability settings by SKU makes tax calculations exact. Their experience and understanding of tax implications is an asset.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
VAT / GST Taxes
Energy and Fuel Taxes
Geolocation for Tax Assessment
3rd-Party Software Integrations
Not Rated
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Tax Document Management
Complex Tax Scenario Management