Feeling taxed no more
November 18, 2020

Feeling taxed no more

Susan Crone | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

Avalara reviews all transactions processed through our software, Prophet 21, and determines taxable status. Avalara is also creating and filing monthly returns.
  • Transaction reviews.
  • Accurate returns.
  • Timely returns.
  • Support - can’t talk to anyone who isn’t overseas. Terrible connection.
  • Support - when instruction sheets are emailed, they rarely match with what’s seen on the screen.
  • Time savings, regarding preparing returns.
  • Time savings, regarding filing returns.
So much of it is done behind the scenes/hands-off.
Was done manually previously. No experience with other products. But I had to choose something from the box above in order to proceed.
Support is less than stellar. But thankfully support is rarely needed.

Avalara Feature Ratings

Sales and Use Taxes
Geolocation for Tax Assessment
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Tax Document Management
Complex Tax Scenario Management