Item: Avalara
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Avalara across multiple sales channels. We sell on multiple Shopify sites and Amazon. Avalara helps us collect the correct amount of sales tax across those channels. We also use Avalara Returns so each month Avalara remits our tax returns for us.

I don't have to worry about sales tax compliance anymore with Avalara, a problem become more pronounced as our business has grown.

Pros and Cons

Sales tax calculations
Sales tax remittance
Amazon sales tax compliance
Customer service

Handling Amazon orders with errors

Key Insights

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

Yes

Did implementation of Avalara go as expected?

Yes

Would you buy Avalara again?

Yes

Return on Investment

Saved time
Reduced number of staff required
Provided ease of mind regarding compliance

Systems Integrated With

Amazon Seller Central
Shopify

The Shopify integration was very easy with Avalara's pre-built connection.

The Amazon integration was not quite as easy, with a few more steps, but still doable.

Usability

Avalara has a great user interface and any questions that we've had are quickly answered by customer service. I can easily navigate to specific return periods or specific states or both. I'm able to access historical reports and easily obtain copies of our sales tax filings all within the AvaTax online portal.

Additional Capabilities

Avalara Returns

We have used Avalara Returns and it's well worth the money we spend on it. Without Avalara Returns, we would have to hire additional personnel to come in each month and file for us. With Avalara Returns I don't have to worry that our returns are getting remitted each month.

Alternatives Considered

TaxJar

We selected Avalara over TaxJar mainly because of the prebuilt integration and partnership with Shopify Plus.

Likelihood to Recommend

Avalara is well suited for e-commerce companies that are required to collect and remit sales taxes in multiple states. Sales tax compliance has become more complicated over the last couple of years, and if we didn't use Avalara, our time spent on sales tax compliance and remittance would have exponentially grown. Avalara's integration with Shopify Plus makes it very easy to set up if you are already selling on Shopify.

Avalara--Great Tool for a Mid-Size Ecommerce Company

Modules Used

Overall Satisfaction with Avalara