Avalara
Updated October 28, 2025
Avalara
Score 6 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- Returns
- CertCapture
Overall Satisfaction with Avalara
Avalara calculates sales tax on our transactions and processes our returns. We also use Avalara to manage our exemption certificates, automatically send out requests for expiring certificates and send out campaigns.
Pros
- communication with CAM
- calculations
Cons
- certificates at a local level
- accuracy
- time spent on returns
- less staffing required
- infor
- netsuite
- shopify
- amazon
Avalara isn't very helpful when it comes to integration issues. The response has been to ask the other service.
Avalara Returns
CertCapture
Professional Services
CertCapture
Professional Services
having Avalara file our returns saves us a lot of time and are more accurate than completing them manually ourselves.
managing certificates in Avalara helps to keep the certificates organized and increases visibility of missing/expired certificates.
managing certificates in Avalara helps to keep the certificates organized and increases visibility of missing/expired certificates.
we haven't used any others
Do you think Avalara delivers good value for the price?
No
Are you happy with Avalara's feature set?
Yes
Did Avalara live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Avalara go as expected?
I wasn't involved with the implementation phase
Would you buy Avalara again?
Yes
Avalara Feature Ratings
Avalara Support
| Pros | Cons |
|---|---|
None | Slow Resolution Poor followup Less knowledgeable Problems left unsolved Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No, because premium support hasn't helped in the past
Yes - It wasn't resolved timely
Comments
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